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Staff and Services

• I added a service but it is not showing up in my booking steps. How so?
• How can I ensure I have enough time for cleanup or other duties before or after appointments?
• How do I organize my service so they appear in the order I want?
• Explain the various kinds of "cost" that I can attribute to a service.
• How do I setup email notifications for individual staff members.

I added a service but it is not showing up in my booking steps. How so?

Most likely it's because you haven't assigned staff member(s) that can perform the service. To do so, go to the "Manage Services" section of the "Settings" tab, and select the service in question. In the "Add Staff" area, select the staff you want to assign to the service to, and click the "Add" button.

Repeat this for each staff you want to perform this service.

How can I ensure I have enough time for duties such as cleanup or travel time before or after appointments?

The "padding time" option was meant specifically for those kind of situations. Setting padding time before and/or after an appointments ensures that period of time will never be booked by customers online.

To add padding time to a service, go to the "Manage Services" section of the "Settings" tab, and select the service you're interested in. In the service's duration area, you can select duration of padding time you need, as well as specify whether the padding time should be added to the appointment before, after, or both.

How do I organize my service so they appear in the order I want?

To modify the order your services appear in your booking steps, go to the "Manage Services" section of the "Settings" tab, and select the service for which you wish to modify the order or appearance. Click on the triangle, and from the menu that appears, click on "Move Up" or "Move Down" to move the service accordingly. The order in which services appear here will be reflected in your booking steps.

Explain the various kinds of "cost" that I can attribute to a service.

There are four kinds of cost you can assign to any given service.

Cost type	Explanation
Fixed	Sets a specific cost which will be displayed next to the service on the booking steps.
Varies	Shows "Varies" on the booking steps. This is a good option if you want to include a price range in your service description.
Free	Shows "Free" next to the service on the booking steps.
Do Not Show	Does not show any price next to the service on the booking steps.

How do I setup email notifications for individual staff members.

Go to the "Manage Staff" section of the "Settings" tab, and select the staff member for which you want to setup email notifications. Click the "Edit" link to make the staff editable, and check the "Email notifications" checkbox.

You can then enter the email address where the notifications will be received, as well as select between the staff being notified of all activities (appointments with other staff members, events, etc.) or simply being notified of activities directly related to the staff.